The short answer
You're paid your full Crew Member fee: your rate × the booked hours. Gaffr charges crew nothing. The money goes to your Stripe account automatically, and from there to your bank. It's sent once the shift's booked end time has passed and the client has been charged. If the client's card can't be charged, you're still paid.
How am I paid?
Through a Stripe account you set up in Gaffr Live. Gaffr fills in what it already knows. Stripe runs its own identity checks. Gaffr asks for it before you can go live.
Gaffr collects the client's payment as your agent and passes your whole fee on. Gaffr's own fee is charged to the client, not taken from you.
When is it sent?
Once both of these are true:
- the client's card has been charged for the booking
- the shift's booked end time has passed, including any extensions
If the shift finishes early, payment still waits for the booked end time.
If the client's card can't be charged, you're still paid. Gaffr pays you from its own Stripe balance once a person at Gaffr has checked it. Until then, Earnings shows "Being checked".
When does it reach my bank?
Gaffr sends your pay to your Stripe account within a minute of the shift's booked end time. It goes once the client has been charged. From there, Stripe pays it into your bank on its payout schedule, which can take about a week. Gaffr Live shows where each payment is in Earnings.
What can hold a payment up?
- A check. Sometimes a shift's start couldn't be confirmed, or Gaffr has been told the shift wasn't worked in full. Or the client's card couldn't be charged. The payment then waits for a person at Gaffr to check it. Earnings shows "Being checked".
- A hold. Gaffr can hold a payment while it looks into something. You see "On hold" and the reason.
- Your Stripe account. If Stripe restricts it, for example because it needs more details, payments wait until you've sorted it with Stripe.
If Stripe closes your account for good, Gaffr pays what you're owed by bank transfer instead.
Am I paid if the client cancels?
If a client cancels within 48 hours of the call time, you're paid part or all of your fee:
- 24 to 48 hours before the call: half your fee
- Less than 24 hours before, or once the booking has started: your full fee
You're paid your share once Gaffr has collected it from the client and the shift's booked end time has passed. If the client cancels more than 48 hours before, you're told the job's off and nothing is paid. What you pay and cancellations has the full table.
What about extensions?
If a client asks to extend the shift and you say yes, you're paid your rate for the extra time. It's rounded up to the penny.
Why does Gaffr ask for my National Insurance number?
Under HMRC's rules, digital platforms report sellers' details and income to HMRC each year. They give each seller a copy (GOV.UK). Gaffr asks for your name, address, date of birth and National Insurance number so it can report.
HMRC's guidance on selling through a digital platform says a platform reporting your details doesn't automatically mean you owe tax.
Does Gaffr deduct tax?
No. Gaffr doesn't deduct tax or National Insurance from your fee. How you pay tax on it depends on your circumstances, including your employment status (GOV.UK). GOV.UK lists who has to send a Self Assessment tax return. An accountant can tell you how it applies to you.
Where are the crew terms?
In Gaffr Live, accepted when you join. They're being rewritten to match how the app works today. The terms page lists where they're out of date.