The short answer
During a shift, the client can ask the crew member to stay longer. Requests go in half-hour steps, up to 8 hours. Each request goes on its own card hold. It needs the crew member's yes within 10 minutes. No answer means no, and the hold is released. The extra time is charged at the crew member's own rate, and they're paid all of it.
When can a client ask for more time?
Only while the shift is running. "Extend" is the main button on the booking screen during the shift.
- Gaffr asks for a saved card on the account.
- One request at a time. A new one waits until the crew member has answered the last.
- Not into the crew member's next booking. Then the app says: "Sam's booked straight after this, so they can't stay longer."
Once the shift has ended, it can't be extended. More time then means a new booking, offered to crew in the usual way.
How does the client ask?
Tap "Extend" to open "More time". It has quick picks under "How much longer?": 30 min, 1, 2 and 4 hrs. The "Extra hours" stepper says: "Pick between 30 min and 8 hrs, in half hours."
The screen shows the cost before anything is sent. For example: "Extra 2 hrs with Sam: Crew Member fee 2 × £24 = £48". It ends: "We hold £48 on your card. Sam needs to agree."
The button reads, for example, "Ask Sam to stay 2 hrs more".
How does the crew member answer?
Gaffr Live sends a notification, such as "The client wants 2 more hours", with "You'd receive £48 more. Answer in 10 minutes."
The sheet that opens is headed "More time?" and says, for example: "The client wants 2 more hours, until 13:00. You'd receive £48 more."
- "Stay on" says yes: "You're on until 13:00. The client's been told."
- "Can't stay" says no: "You said you can't stay. The client's been told."
Saying no is the crew member's choice, and it costs them nothing. The sheet says: "No answer in 10 minutes means no."
What does the client see while waiting?
"Waiting for Sam", with: "Sam has until 12:10 to answer. No answer means no, and the £48 hold is released."
Then one of these:
- "Sam agreed: you're booked until 13:00"
- "Sam can't stay longer. The £48 hold is released."
- "Sam didn't answer, so the extra time is off. The £48 hold is released."
What if the card hold fails?
Gaffr places the hold before the crew member is asked. If the card won't take it, the app says so: "We couldn't hold £48 on your card, so the shift wasn't extended."
What does the extra time cost?
The crew member's own hourly rate × the extra time. The Crew Member fee is all theirs.
Under today's flat Platform Fee of £25 per booking, an extension adds nothing to it. The fee can change, but you always see it on the request before you send it.
What you pay and cancellations explains the card hold.
When is it charged?
When the shift ends, with the rest of the booking. An agreed extension is charged in full, even if the shift ends early.
A request that's turned down or not answered costs nothing. Its hold is released. When the release shows on the card is up to the client's bank.
When is the crew member paid for it?
With the rest of their fee for the booking. That's once the client has been charged and the extended shift has ended. Getting paid explains how pay reaches crew.