In the app
- Open Settings. In Gaffr it's the Settings button on the map. In Gaffr Live, tap your photo at the top right of Home.
- Tap Delete account. In Gaffr Live it's under Privacy and data.
- Read what happens, then confirm.
You get 14 days to change your mind: sign back in and the app offers to cancel the deletion. After 14 days your account is deleted.
Want a copy of your data first? Settings, then Your data (Gaffr) or Request my data (Gaffr Live).
What is deleted
Your account, sign-in and profile. Your saved cards (Gaffr) and your Stripe customer record or payout account. Your documents and their files, bank details, National Insurance number, rates, ratings you wrote, incident reports, offers, location history, your invite, and any copy of your data we prepared for you. Your ID and email address are stripped out of our internal message logs.
What we keep, and why
- Financial records stay, with your name taken off them: payouts, charges and the bookings they belong to. Tax and accounting records are kept for the period the law requires.
- Crew we have paid: one record for HMRC, kept encrypted, holding your name, home address, date of birth, National Insurance number and UTR (if you gave one) and what we paid you each calendar year. Nothing else goes with it: no email, phone, photo, bank details or location. We keep it for five years from the end of the last calendar year we paid you in, then delete it. If we have never paid you, we keep none of it.
- Our team's record of changes made to your account, and copies of the payment notifications Stripe sends us.
The privacy notice has every period: How long we keep it.
When deletion waits
- Crew: while you're still owed pay, a cancellation fee owed to you is being collected, an invoice we sent you to recover money is open, or Stripe won't close your payout account (usually a balance or an open dispute).
- Clients: while a booking of yours is still running, or its payment, a dispute or a question about it isn't settled. Once it is, we delete your account and keep only the booking and payment records the law requires, without your name or contact details. We email you what we kept and why.
Can't get into the app?
Email hello@gaffr.uk from the address on the account and say which app, Gaffr or Gaffr Live. We check it's you, then start the deletion for you. The same 14 days apply.
Signed in with Apple or Google?
Deleting your Gaffr account doesn't remove Gaffr from your Apple or Google account. Do that in your Apple Account settings (Sign in with Apple) or your Google Account (Security).