Guides
Know how it works before you need to.
How Gaffr works, how the money moves, and the things worth sorting for yourself: insurance, tax, your rate. General information, with links to the people who set the rules.
For crew
- For crew
How Gaffr works for crew
What happens in Gaffr Live from signing up to the end of a shift, and what's up to you.
Last reviewed
- For crew
Public liability insurance: why Gaffr asks for it
What public liability insurance covers, why Gaffr asks for it, how clients set a minimum, and where to find quotes.
Last reviewed
- For crew
Setting your rate and making a counter offer
How your rate decides which Opportunities reach you, and how a counter offer works.
Last reviewed
- For crew
How you get paid
How your fee reaches you through Stripe, when it's sent, and why Gaffr asks for your National Insurance number.
Last reviewed
- For crew
Keeping your documents in date
What happens when an expiry date nears, passes or falls before a shift ends, and how to renew.
Last reviewed
- For crew
Your Gaffr profile: what clients see
Your card in Gaffr Live: what clients see, what they said about you, and how a new name or photo is checked.
Last reviewed
- For crew
Getting offered more work
What decides which Opportunities reach you in Gaffr Live, and what happens when you change something.
Last reviewed
- For crew
Going live, and where your offers are measured from
What Gaffr Live reads when you go live and while you are live, and how offers are measured.
Last reviewed
- For crew
Working with other crewing companies too
Gaffr asks for no exclusivity. Other UK crewing companies, where to get help, and how clashes, insurance and tax work.
Last reviewed
- For crew
Tax and Self Assessment: what Gaffr does
What Gaffr pays and reports to HMRC (it deducts nothing), and where GOV.UK explains Self Assessment and records.
Last reviewed
- For crew
Why Gaffr asks for your National Insurance number
HMRC's digital platform rules make Gaffr report what it pays crew. Who sees your number, and how long it's kept.
Last reviewed
- For crew
Can't make a booking? Release it, or name a colleague
The two options Gaffr Live gives you, what the client is told, and what happens to the pay.
Last reviewed
- For crew
Sharing Gaffr with your QR code
Your QR code and link on Bring your crew in Gaffr Live: what your link's page shows, how to switch it off, and what Gaffr counts.
Last reviewed
- For crew
Skills, tickets and certificates
How your skills decide which offers you get, where licences go, what Gaffr checks, and what clients see.
Last reviewed
- For crew
Travel, kit and expenses
What a shift pays, asking for more to cover travel, what a booking says about kit, and HMRC on expenses.
Last reviewed
For clients
- For clients
How Gaffr works for clients
How booking crew through Gaffr works, from setting your maximum rate to rating the crew member after the shift.
Last reviewed
- For clients
What you pay, the card hold, and cancelling
The two numbers on every booking, how the card hold works, and what cancelling costs.
Last reviewed
- For clients
Your maximum rate, and counter offers
What the most you'll pay an hour does, who sees it, and how a crew member's counter offer works.
Last reviewed
- For clients
When nobody takes your booking
What "Finding crew" means, how far Gaffr looks, and what happens to your card hold if nobody accepts.
Last reviewed
- For clients
The venue and the meeting point
How to find the venue in the Gaffr app, where to put the meeting-point pin, and what crew see.
Last reviewed
- For clients
Site contacts: who meets the crew
Who the site contact is, what to add for them, and who gets their details.
Last reviewed
For everyone
- For everyone
What Gaffr is, and what it isn't
Who the contract is between, what Gaffr does with the money, and what stays with the client and crew member.
Last reviewed
- For everyone
Health and safety: who's responsible for what
What Gaffr asks the client about hazards and PPE, what crew see, and where HSE explains the law.
Last reviewed
- For everyone
Messages between clients and crew
When the conversation about a booking opens and closes, what a message can hold, and what a notification shows.
Last reviewed
- For everyone
Ratings and feedback
How rating works after a shift, when a rating shows, and what each side sees of it.
Last reviewed
- For everyone
Extending a shift
How a client asks for more time during a shift, how the crew member answers, and what it costs.
Last reviewed
- For everyone
When crew don't turn up
What a client can do when a crew member hasn't arrived, what it costs, and how to challenge a no-show.
Last reviewed
- For everyone
Your data: getting a copy, and deleting your account
How to get a copy of your data or delete your account. What the copy holds, and what Gaffr keeps.
Last reviewed
- For everyone
When Gaffr uses your location
When Gaffr Live and the Gaffr app read your phone's location, who sees it, and how long Gaffr keeps it.
Last reviewed